Support
Write to us and we will read it. One person answers this address, so say what happened and we will get to it.
It helps to include your device, your iOS version, and what you were doing when it went wrong.
Common questions
Weave says a video can’t be downloaded from TikTok
Weave never downloads anything from TikTok or any other platform. You download the video yourself, using TikTok’s own Share sheet, and Weave picks it up from your camera roll. Some creators turn downloading off for their videos, and when they do there is nothing Weave can do about it.
Weave isn’t finding videos in my camera roll
Weave looks for short vertical videos added since it last checked, and it needs photo library access to do it. If you granted access to selected videos only, it can see just those. You can always bring a video in through the share sheet instead.
How do I cancel Pro?
Subscriptions are sold and billed by Apple. Manage or cancel in your Apple ID settings, at least 24 hours before the period ends. Refunds are handled by Apple under its policies, and we cannot issue them directly.
Where is my library stored?
On your device. If you turn on backup or sync, copies go to your own iCloud account under your Apple ID, which we cannot read. We never receive a copy of your library.
How do I delete my data?
Your library is on your device, so you can delete videos, notes, and pulls in the app. Product analytics can be turned off under Settings. For anything we need to act on ourselves, write to hello@formalabs.app.